Refund policy

We want you to be happy with what you order from LIVIU-CRISTIAN DOBREA. If something is not right, this policy explains your options. It applies alongside your statutory rights under European Union and Romanian consumer law, which we never limit.

14 days to change your mind

You may return most items within 14 days of receiving your delivery for a refund or exchange, without giving a reason. Items must be unused, unwashed and in the condition you received them, with original tags attached. For hygiene reasons we cannot accept used underwear, swimwear with removed protection or pierced jewellery unless the item is faulty.

Your 14-day right of withdrawal

As a consumer in the European Union you have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason (Directive 2011/83/EU, transposed in Romania by OUG 34/2014). To exercise it, email support@nocturneapparel.shop with your order number within those 14 days. We may ask you to return the goods within 14 days of telling us; you pay the direct cost of returning them. We refund the price paid for the goods, and the standard delivery charge, within 14 days of receiving your withdrawal notice or of receiving the returned goods, whichever is later.

How to start a return

Email support@nocturneapparel.shop with your order number and the reason for the return. We reply within one business day with return instructions and the return address. Please do not send items back before you have written confirmation from us — unannounced parcels can be refused.

Return shipping

Returns are free of charge inside the European Union: we issue a prepaid return label with your return confirmation. Outside the EU, return postage is paid by you unless the item is faulty, damaged or not what you ordered, in which case we reimburse reasonable, documented return postage. We recommend a tracked service, as we cannot refund parcels that are lost on their way back to us.

Refunds

Once your return arrives and is checked, we approve or decline the refund by email. Approved refunds are sent to the original payment method within 14 days. Your bank may need a further 3–5 business days to show the credit. Original delivery charges are refunded only where the whole order is returned under the withdrawal right or where the goods were faulty.

Exchanges

If you would like a different size or colour, tell us when you request the return and we will reserve the replacement while your parcel is in transit, subject to stock. If the replacement is unavailable we refund you instead.

Faulty or incorrect items

Every item is checked before dispatch. If something arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with photos of the item, the tag and the parcel label. We will arrange a replacement or a full refund, including delivery costs, and we cover return postage.

Legal guarantee of conformity

Goods must conform to the contract. In Romania you benefit from the legal guarantee of conformity for 2 years from delivery (Legea 449/2003, updated by OUG 34/2014 and Directive (EU) 2019/771). If an item is not as described, not fit for its purpose or develops a defect that existed at delivery, you may ask for repair, replacement, a price reduction or rescission of the contract, in that order of preference under the law.

Contact

Questions about a return? Email support@nocturneapparel.shop or call +31 6 38516306. Our business address is 92 Bulevardul Ion Mihalache, 011197 București, Bucharest, Romania.